Emser Tile

Emser Tile is America's leading designer, marketer, and producer of world-class tile and natural stone. Headquartered in Los Angeles, California, the company is one of the most complete sources for interior and exterior decorative materials, spanning ceramics, metal, glass, quarry, and natural stone, along with custom-made products.

Backed by an unmatched commitment to customer service and one of the most diverse product ranges in the industry, Emser serves designers, builders, and homeowners across the country. As demand for its products grew, so did the complexity of moving them, which is where the company set out to modernize its supply chain.

Emser Tile set out to strengthen its warehouse management and build a more flexible, responsive supply chain, one that could keep pace with rising demand while remaining cost-effective. The company wanted to modernize on NetSuite OneWorld, add advanced supply chain capabilities, and apply modern warehousing and transportation practices across a global operation.

Several obstacles stood in the way:

• Limited inventory visibility. The business lacked a single, real-time view of stock across its global network, making it hard to track inventory levels, demand trends, and production schedules.
• Inefficient warehouse operations. Manual, labor-intensive processes slowed order fulfillment and dragged on overall operational effectiveness.
• Rising delivery demands. The company needed to improve delivery times, control transportation costs, and optimize route planning to meet growing customer expectations.

The objective was clear: give Emser Tile one identical, real-time perspective of its supply chain worldwide, so the team could track inventory, anticipate demand, and plan production with confidence.

Emser Tile partnered with Velaura, a specialist in Oracle NetSuite solutions, to design and implement advanced warehousing and shipping capabilities within its NetSuite OneWorld environment.

Velaura delivered:

• Real-time global inventory. Advanced warehousing capabilities enabled real-time monitoring of stock across Emser's global network, improving inventory management and reducing the likelihood of shortages.
• Optimized warehouse operations. Improvements to picking processes and warehouse layout raised productivity and lowered operational costs.
• Advanced transportation management. The NetSuite advanced transportation module let Emser monitor and optimize its shipping routes, reducing transportation lead times and minimizing cost while improving its ability to meet customer supply demands.

The result was a connected, data-driven supply chain: one platform giving Emser Tile a consistent, real-time view of operations from the warehouse floor to the final delivery.

With NetSuite OneWorld and Velaura's advanced warehousing and transportation capabilities in place, Emser Tile moved from fragmented, manual processes to a single, real-time view of its global supply chain.

• Hundreds of hours returned to the business by automating and streamlining manual warehouse work, freeing the team to focus on higher-value activity.
• Real-time visibility into inventory, demand trends, and production schedules across the global network, reducing the risk of shortages.
• Faster, lower-cost fulfillment through optimized picking, warehouse layout, and shipping routes with shorter transportation lead times.
• A more responsive supply chain able to meet rising demand economically, with a high success rate of completion and strong customer satisfaction.