Edwards Lifesciences

Edwards Lifesciences set out to modernize and customize its operations on JD Edwards EnterpriseOne, with a particular focus on transforming how the company manages sales tax. Central to the project was the Reuters Tax Package, used to drive localized tax calculation and management across its markets.

The scope spanned automating sales tax computations, maintaining compliance with a web of tax laws, and streamlining the entire sales tax process so that it integrated cleanly with the company's supply chain. Navigating the unique requirements of countries in the APAC region, including language barriers, called for specialized resources and deep JD Edwards expertise.

Edwards Lifesciences is a prominent American manufacturer of medical technology, headquartered in Irvine, California. A recognized U.S. leader in its field, the company focuses on artificial heart valves and hemodynamic monitoring, and is driven by a mission to help patients.

Its portfolio spans four core areas: Critical Care, Surgical Valve, and Transcatheter Mitral and Tricuspid Therapies (TMTT). As a manufacturer of precise, life-critical medical devices serving markets around the world, Edwards operates an extensive and highly regulated global supply chain, where accuracy and compliance are not optional.

Edwards Lifesciences faced significant difficulty managing sales tax in a way that accounted for the complex details of its extensive global supply chain. Seeking to enhance its ERP operations and streamline these processes, Edwards partnered with Velaura, a renowned provider of JD Edwards consulting and support services across CNC, technical, and functional disciplines.

• An overwhelmed tax solution. The existing sales tax setup could not handle complex international transactions, numerous tax laws, and volatile market conditions.
• Zero tolerance for error. As a manufacturer of precise medical devices, accuracy in sales tax calculation and compliance is critical, demanding a more durable and flexible solution.
• APAC complexity. Meeting the unique requirements of countries across the APAC region, including language barriers, required specialized resources and expertise.

By moving to JD Edwards EnterpriseOne, Edwards Lifesciences gained the ability to fully customize the platform and precisely tune it to the company's particular operational challenges.

Velaura's expert consulting team led a comprehensive redesign of Edwards Lifesciences' global tax management and its Reuters Tax Package, grounded in a deep understanding of how tax law complexity intersects with supply chain operations across the many countries where Edwards operates.

• A rebuilt global tax engine. Custom tax configuration and the Reuters Tax Package were redesigned to automate accurate, localized sales tax across jurisdictions.
• Integrated with the supply chain. A major accomplishment was embedding these custom tax solutions directly into the worldwide supply chain, so tax was handled in context, not in isolation.
• Real-time compliance and transparency. Combining the strength of JD Edwards EnterpriseOne with Velaura's technical know-how, Edwards achieved real-time tax compliance and transparency across the supply chain network.
• APAC delivered. Velaura provided the specialized resources and expertise needed to navigate the region's unique requirements, including language barriers.

With JD Edwards EnterpriseOne and Velaura's tax and supply chain expertise in place, Edwards Lifesciences moved from a strained, error-prone tax process to one that is automated, integrated, and transparent across its global operation.

• Real-time tax compliance and transparency across the worldwide supply chain network.
• Automated, localized sales tax through the Reuters Tax Package, reducing manual effort and the risk of costly errors.
• Tax fully integrated with the supply chain, so compliance is maintained in context across markets.
• APAC complexity handled with specialized resources, and hundreds of hours returned to the business, backed by strong customer satisfaction and a high completion success rate.